Meta AdsPrimary channel
Service bookingsCampaign goal
Ad → EnquiryCustomer journey
01 / THE CHALLENGE
Give drivers
a clear reason to enquire.
A workshop’s equipment and facilities only tell part of the story. Drivers also want to know whether the team understands their car, what the service includes, and what it could cost.
I’d build the campaign around one service and one customer concern before expanding the offer.
02 / THE DIFFERENTIATORS
Make the choice specific.
The strongest idea: answer the driver’s real concern. “Can I trust you with my car, and what am I agreeing to?”
01 / A USEFUL OFFER
Sell confidence in the car.
BEFOREBroad service ads and workshop videos.
BETTER APPROACHA major-service evaluation with a clear labour-cost ceiling. Parts priced separately.
Why it matters: A used-car owner gets a practical way to check the car and understand potential costs before committing.
02 / RELEVANT EXPERTISE
Speak to the car they own.
BEFOREOne generic garage message for every driver.
BETTER APPROACHAds and landing pages for specific car makes, backed by the workshop’s actual experience.
Why it matters: “They know my car” gives the driver a concrete reason to consider the workshop.
03 / A CONSISTENT EXPERIENCE
Deliver what the ad promises.
BEFOREAn enquiry arrives without the service team knowing its context.
BETTER APPROACHPass the car make and service need to the team, then introduce a mechanic with relevant experience.
Why it matters: The expertise promised in the ad becomes part of the appointment.
My takeaway: give people a specific reason to book, then carry that reason through to the workshop.
03 / AFTER THE CLICK
Make the handoff
part of the campaign.
I’d capture the car make, service need, and campaign source with each enquiry. The service team can then prepare a relevant response and offer an appointment they can fulfil.
Feedback from the workshop would guide the next round of targeting, creative, and offer tests.
04 / HOW I’D MEASURE IT
Follow enquiries
through to the workshop.
I’d track cost per enquiry, qualified enquiries, booked appointments, and attended visits. Where service records allow, I’d connect completed jobs and their value back to the campaign.
WhatsApp clicks would be recorded as contact intent. Booking and revenue reporting would depend on confirmed workshop outcomes.